Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deweyspizza-eat.digital, place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Dewey's Pizza operates the website deweyspizza-eat.digital and provides food ordering and related services to customers across the United States. For the purposes of applicable data protection laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), Dewey's Pizza is the data controller responsible for your personal information.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide to Us

When you use our Services — for example, when you create an account, place a food order, sign up for our newsletter, contact us for support, or participate in a promotion — you may voluntarily provide us with the following categories of personal information:

• Contact Information: Your first and last name, email address, phone number, and delivery address.
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment details. Note that payment information is processed by our secure third-party payment processors and is not stored directly on our servers in full.
• Order Details: Items ordered, special instructions, dietary preferences, and order history.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send us via email, contact forms, or other channels.
• Promotional Participation: Information provided when entering contests, sweepstakes, surveys, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website or use our digital Services, certain information is automatically collected by our systems and third-party technologies, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, referring/exit pages, pages visited, date and time stamps, clickstream data, and error logs.
• Usage Data: How you interact with our website, including the pages you view, links you click, time spent on pages, search queries entered, and navigation patterns.
• Location Information: General geographic location derived from your IP address, and (if you provide permission) more precise location data from your device to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details about our cookie practices.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive certain profile information from those platforms.
• Payment Processors: Confirmation and verification information related to your transactions.
• Analytics Providers: Aggregated or pseudonymized data about website usage patterns.
• Delivery Partners: Information necessary to fulfill your food delivery order, such as delivery confirmation and address verification.
• Marketing Partners: Information used to improve our advertising campaigns and better reach potential customers.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery and in-store pickup.
• Create and manage your account on our website.
• Send you order confirmations, receipts, and delivery status updates via email or SMS.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries or complaints.
• Administer loyalty programs, rewards, promotions, contests, and surveys.

3.2 Improve and Develop Our Services

• Analyze usage patterns to better understand how customers interact with our website and menu offerings.
• Conduct research and analytics to improve user experience, website functionality, and food quality.
• Test new features, products, and service improvements.
• Monitor technical performance and fix errors or security vulnerabilities.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items — but only where you have provided consent or where we have a legitimate interest under applicable law.
• Display targeted advertisements on our website and third-party platforms based on your browsing behavior and order history.
• Measure the effectiveness of our marketing campaigns and advertisements.
• Notify you about changes to our policies, menu, or services.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we will still send you transactional and service-related communications.

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations, including the FTC Act and, where applicable, the CCPA/CPRA.
• Respond to lawful requests from law enforcement or government authorities.
• Protect the rights, property, and safety of Dewey's Pizza, our customers, employees, and the public.
• Enforce our Terms of Service and other agreements.
• Detect, investigate, and prevent fraudulent transactions, abuse, or other illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated not to use it for any other purpose. Categories of service providers include:

• Payment Processors: To securely process credit card and debit card transactions.
• Delivery Partners: To coordinate and complete food delivery to your specified address.
• Email and SMS Marketing Platforms: To send you transactional and promotional messages.
• Website Hosting and Cloud Services: To store and maintain our website and databases.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and usage trends.
• Customer Support Tools: To manage and respond to your support requests efficiently.
• Advertising Networks: To deliver relevant advertisements to you on and off our website.

4.2 Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information to:

• Comply with a subpoena, court order, or other legal process.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Dewey's Pizza, our customers, employees, or others.
• Investigate potential violations of applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so, such as when you choose to participate in a co-branded promotion or integrated service.

4.5 Aggregated or De-Identified Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes. This type of data sharing does not constitute a "sale" of personal information under applicable privacy laws.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions, and they are bound by strict confidentiality obligations.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic reviews of our information collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security breach as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights as described below, in compliance with applicable U.S. federal and state privacy laws, including the CCPA/CPRA for California residents.

6.1 Rights Available to All Users

• Right to Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (for example, where we are required to retain the information to comply with a legal obligation or complete a transaction you requested).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to request disclosure of the categories of personal information collected, the purposes for collection, the categories of sources, and the categories of third parties with whom we share your information.
• Right to Data Portability: The right to receive a copy of the personal information we hold about you in a portable, readily usable format.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may click the "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of your sensitive personal information to purposes necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service as a result of exercising your privacy rights.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: deweyspizza-eat.digital (via our contact or privacy request form)

We will respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure or deletion. We will not charge a fee for your request unless it is excessive, repetitive, or manifestly unfounded.

You may also authorize an agent to submit a request on your behalf. We will require the agent to provide proof of your written authorization and may also require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention periods we apply are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use that anonymized information indefinitely without further notice to you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience, analyze website traffic, and deliver personalized content and advertisements. A cookie is a small data file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., maintaining your shopping cart and session login).
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and previous orders.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns.

8.2 Your Cookie Choices

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse all cookies, accept certain types, or delete cookies that have already been placed on your device.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy available on our website.

We also honor browser-based Do Not Track (DNT) signals where technically feasible, though we note that not all third-party service providers respond to such signals consistently.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our general age restrictions, we do not intentionally direct our Services toward minors. If you are under 18 years of age, you may not use or register for our Services without parental or guardian consent and supervision.

If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, we will take steps to delete that information from our records immediately. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

10. International Data Transfers

Dewey's Pizza is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws of the United States may differ from those of your country of residence and may not provide the same level of protection. By using our Services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law, including the FTC Act and applicable state privacy statutes.

We take appropriate steps to ensure that transfers of personal information are adequately protected and that recipients of your personal information are bound by obligations consistent with this Privacy Policy. Where we transfer data internationally, we apply appropriate safeguards as required by applicable law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or integrated services (such as food delivery aggregators or map services) that are not operated by Dewey's Pizza. When you click on a link to a third-party website, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy does not apply to information collected by third parties unless we have entered into a specific data processing agreement with that third party.

12. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain from us, once per calendar year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided in Section 14 of this Privacy Policy.

13. How to File a Complaint

If you believe that Dewey's Pizza has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may address your concerns. We take all privacy complaints seriously and will respond promptly.

You may contact us at:

• Email: [email protected]
• Website: deweyspizza-eat.digital

If you are not satisfied with our response or believe we are processing your personal information in a manner inconsistent with applicable law, you may also file a complaint with the following regulatory bodies:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including those related to unfair or deceptive privacy practices. You may file a complaint at www.ftc.gov.
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General: Residents of most U.S. states may also contact their state's Attorney General office regarding potential violations of state consumer protection or privacy laws.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to resolving any privacy concerns you may have in a fair, timely, and transparent manner. When contacting us regarding a privacy request, please include your full name, email address, and a clear description of your request or concern so that we may process it efficiently.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to this Privacy Policy, we will notify you by one or more of the following methods:

• Posting a prominent notice on our website homepage or your account dashboard.
• Sending you an email notification to the email address associated with your account.
• Displaying an in-website banner or pop-up notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of our Services and, if applicable, close your account with us.